GOTRON Technology LLC (“GOTRON,” “we,” “our”) is committed to protecting yourprivacy. This policy explains how we collect, use, and share information from users of our app and website (the “GOTRON Platform”) and our transportation and delivery services (“Services”). Your use of the Platform and Services means you accept these practices. For full terms, see our [Terms & Conditions](https://gogotron.com/terms- conditions).
1. Information We Collect
A. Information You Provide
– Profile Data: When creating an account or requesting services, we collect your name, address, email, phone, photo, login details, and billing info (e.g., credit card).
– Preferences: You may share settings and preferences for your account.
– Communication Data: Any messages or notes you send us, including ride requests, pickup/drop-off locations, and feedback.
– Demographics: When completing surveys or profiles, we collect responses and demographic details.
B. Data from Your Use
– Device & App Data: IP address, device type, OS, language, unique device identifiers, and app activity.
– Location Data: Precise GPS info used for matching, directions, and safety. Location sharing can be controlled in device settings.
– Security Recording: All rides are recorded via onboard cameras for safety.
Recordings are stored securely and only reviewed under specific circumstances (safety concerns, legal, or performance reviews).
– Photos & Documents: Driver-taken photos of receipts, items, or signatures to facilitate delivery.
– Communication Data: Call and message logs with drivers, which may be recorded for security and quality.
– Cookies & Tracking: We use cookies, pixels, and similar tech to improve user experience and analyze usage.
C. Data from Third Parties
– Third-Party Services: Connecting social media or payment accounts may share data.
– Partner Data: We may receive demographic, fraud, or payment info from partners or organizations you belong to.
2. How We Use Your Information
– To create and manage your account.
– To deliver and improve our services.
– To connect riders with drivers and process trips/deliveries.
– To analyze service usage and performance.
– To communicate via notifications, support, and marketing.
– To prevent fraud and ensure safety.
– To comply with legal obligations and enforce policies.
Anonymous info helps us improve and customize your experience, track trends, and evaluate advertising.
3. Sharing Your Data
– With Drivers: Basic info like your name, photo, pickup location, and driver details are shared to facilitate your trip. Phone numbers are not shared unless you request to recover lost items.
– With Third Parties:
– When you connect via third-party apps (e.g., payment providers).
– With partners involved in our services, marketing, or transactions.
– For legal reasons (law enforcement, legal requests).
– During company mergers, acquisitions, or legal obligations.
4. Your Choices
– Emails & Notifications: You can unsubscribe from promotional emails and opt out of push notifications in device settings (note this may affect service).
– Location: Alter location sharing in device settings to restrict tracking.
– Profile Data: Update or delete profile info in your account settings.
– Account Termination: To deactivate your account, contact support; some info may be retained per law or for dispute resolution.
5. Other Important Info
– Data Security: We use SSL encryption and secure storage practices. While we do our best, no system guarantees 100% security.
– Children’s Privacy: Our services are for users 18+; we do not knowingly collect data from children under 13.
– Policy Changes: We may update this policy periodically. Significant changes will be communicated via email or on the platform.
6. Contact Us
Questions or concerns? Reach us at:
Gotron Technology LLC
2835 Durham Dr, Venus, TX 76084
greetings@gogotron.com
