Frequently Asked Questions

We’ve got Answers for your Questions. For questions about our service, please read the information below. If you don’t find an answer to your question(s) below, please call or text us at (972) 435-4479.

What areas do you serve?

GOTRON primarily serves cities and towns in the Dallas-Fort Worth Metropolitan Area of North Texas (Dallas, Ellis, Tarrant and Johnson Counties) *
*We may be able to accommodate trips outside of our service area. Feel free to reach out to us.

Our current operation is based out of Venus, Texas

You can book a ride by filling out the form on our website. In this case, we will contact you to confirm your request. Or you can download our app.

Advance notice always helps! However, too much advance notice is difficult with where we’re at in our operations. The sweet spot is 2-7 days’ notice if you can. You’re always welcome to reach out for same-day, last-minute trips: we may be able to accommodate.
When pre-scheduling rides with us, we will confirm with you the day before your ride between 4:00-6:00 PM.
Yes, these are great and help us plan our operations. Generally, what works best is we’ll line up to 1 months’ worth of recurring trips with you.
• Please note that setting up recurring rides does not guarantee that they can all be provided as requested. Trip details will be confirmed with you the day before each ride. We do our best to notify you with as much advance notice as possible if/when we’re unable to fulfill a trip request.
The GOTRON app is available for iOS and Android smartphones. Download it from Google Play and App Store.
Yes, we can pick you up at DFW Airport, Love Field International Airport, and any International Airport in Texas.
Sunday – Saturday 8:00 AM – 12:00 AM
Sure, you can book a ride whenever you need. We may be able to accommodate trips outside of our main service time.
More than 5 drivers are connected to our system. And we are constantly growing!
By paying the fee for booking in advance, you can be sure that on the specified date and time, the cab will be there.
Yes, call +1(972) 435-4479. But our operators can be busy, so we process online requests faster.
Yes, you can cancel your request but only before our cab arrives.
Cancellations must be made at least two hours prior to the scheduled pick-up time. Rides cancelled less than two hours prior to pick-up are a late cancellation and are treated as a no-show. Any late cancellation/no-show is subject to our booking (administrative) fee.
 
• The booking fee depends on how far our vehicles would travel to pick you up. For example, local trips are subject to a $10 booking fee, and very long-distance trips are subject to a $25 booking fee.
 
• The no-show/cancellation fee must be paid before being able to book other trips with us
Please refer to our Guidelines.
We hope so! Sharing trips can help make rides more affordable and reduce congestion and pollution. If you cannot share a trip with others, please let us know.
It depends. To help determine if it’s safe to continue or reduce operations, we take into consideration what the local schools are doing. Our business is based on the safety of our drivers, passengers and vehicles. All our vehicles are all-wheel drive and are equipped with studded winter tires in the winter. During mud season, when certain roads are impassable, we may not be able to safely accommodate certain pick-up locations until road conditions improve. We may be able to meet you at another location if necessary.
Riders aged 10 to 17 years old can ride without an adult present if we have a parental/guardian consent form on file. Forms will be provided when signing up for a ride.
We can provide child restraining system (car seat) upon request, but rider must ensure the child passenger is properly secured in the car seat.
Except for service animals, you must always keep your pet in a carrier. If your pet is too large to fit in a carrier, we do have a vehicle we can set up with a barrier where your pet can sit in our vehicle’s trunk.
This is likely helpful information for us to have – if you have a severe allergy to something that might be in a vehicle (such as pet or perfume), let us know. We often optimize trips and combining rides so we’d want to make sure we don’t book a ride between you and someone who might be traveling with something (like a pet) which might give you an allergic reaction
Please reach out via phone +1(972) 435-4479 or email greetings@gogotron.com